Tenant FAQs
You've Got Questions. We've Got Answers.
If you are a Nestwell Property Management tenant, please read through the information below for answers to commonly asked questions. If you still need help, give our offices a call: (801) 268-4134 or contact us using the resident portal.
Please log in to the resident portal and fill out a service request. Remember to give as much detail as possible. Please fill out one request per maintenance item.
If you are the cause of a repair, you will be responsible for the cost. Do not handle the repair or hire someone to do the repair yourself. You will need to fill out a maintenance request, and Nestwell will coordinate the repair and determine what charges need to be assessed.
If there is an emergency, please log in to the resident portal and submit a new service request. Then, follow these steps:
- Call (801) 268-4134 and choose the option for the emergency line.
- If your call is not answered, please leave a voicemail.
- If you do not hear back quickly, please call the property manager who oversees your property.
Please turn the toilet's water source off. Then, complete a service request online. If you cannot get the water to stop, please follow the instructions for an emergency above.
We understand that life is busy. However, it is imperative for us to allow our vendors to complete repairs during business hours. When we receive a maintenance request, the first contact is from the vendor to attempt to schedule a time with you. If you are unable to make the home available during business hours, we will arrange with the vendor to get a key and give notice for when they will be entering the property.
State law requires a 24-hour notice for the owner or an agent of the owner to get into the home. Refer to the Rental Agreement section on Right of Entry. The following situations are the most common exceptions, as per the rental agreement
- Emergencies
- To inspect for violation of the rental agreement
- To make needed repairs when attempts to schedule with resident have not been successful.
Please check your voicemail or text inbox. There are many times the vendor has called and left a voicemail or sent a text that was never checked.
- If you have not received any messages, please send a message through the resident portal, letting us know you haven’t heard anything. We will follow up with the assigned vendor about making contact to schedule a visit.
Please submit your notice online by logging into the resident portal. Once that is received, Nestwell PM will send you an official Intent to Vacate form for all residents to sign and make official.
Yes. You are always required to give your notice to vacate, per the terms and timing of your rental agreement.
There are many options for paying rent. We recommend paying online through the resident portal, using ACH transfer from a checking/savings account. A $3 convenience fee applies.
You can also pay rent in person, by leaving it in the after hours drop box, or by mailing it to the office. WE MUST HAVE THE RENT IN HAND BY 5 PM ON THE 5TH OF THE MONTH TO AVOID LATE FEES.
Yes, we accept VISA, MasterCard, and debit cards. We do not accept American Express or Discover. The convenience fee is $3 for applications and $41 for rent.
Alternatively, you can use e-check or ACH transfers for a much lower fee. All payments must be made via the residents portal.
Per the rental agreement, rent is late if not paid by 5 pm MST on the 1st of the month. Legally, at that time you are late and can be served notice any time after.
CDA Properties has agreed to give you a grace period on late fees until 5 pm MST on the 5th of the month. If payment in full is not received by that time, late fees will be charged to your account, and you will be served a 3-day pay or vacate notice.
You must make payment arrangements to avoid eviction and being locked out. It is better to discuss things with us and make arrangements. You are still at risk of eviction. It’s best to pay on time to avoid the risk of eviction.
Our system allows only one ACH/e-payment at a time. The initial payment must first clear before a second payment may be made. You may use different payment forms. If you are going to make more than one payment, you are responsible for timing it so that all payments are in on time.
All of it is refundable, except for any costs for cleaning, repairs, utilities, etc. required at move out; those can be deducted from the deposit.
The law provides that CDA has 30 days after the resident has vacated, returned all the keys, and provided a forwarding address to send a "Security Deposit Settlement" statement. The security deposit disposition, along with any possible refund, will be mailed out on or close to the 30th day to ensure we have covered everything necessary, according to the Rental Agreement.
No. It is important for us to have sufficient time to follow up with all repairs, utilities, charges, etc., to make sure anything necessary is accounted for before sending out the deposit disposition and refund.
Typically this means that the information you have provided was entered incorrectly or not saved. Please login to the resident portal to confirm your information, reenter it, and be sure to click save. You may save your payment information.
You will need to reapply for approval by yourself or with the other prospective residents you want to live with, if any. We need to review the current information and income of the residents that will remain on the rental agreement to check if you qualify for approval without the residents that are vacating, but are currently in the rental agreement with you. Please contact your property manager for details.
This is up to the owner of the property. They are not required to alter the current rental agreement and allow another resident. However, in many cases, the additional resident would just need to apply and be qualified to see if they are approved, before being added to the rental agreement as a resident. Please email: support@nestwell.com for details.
A resident is responsible for fulfilling the terms of the lease. If the residents need to move before the lease expires, they are still responsible for the rent until the lease expires. However, if the resident gives a written 30-day notice and cooperates with showing the property to prospective residents, responsibility for the rent stops when the rental agreement with the new resident starts or the lease expires, whichever comes first.
The resident who breaks their lease is responsible for the “releasing fee,” which is 75% of one month's rent. There are also other “lease termination” arrangements which they should negotiate with the leasing agent over the property in question.
Your rental agreement states they must be changed every 45 days or sooner. However, if you purchase a filter with a manufacturer recommended time that is longer than 45 days, that is acceptable.
Nestwell has copies of keys for most properties, but there is no guarantee. A resident listed on the lease may come pick up and return a key during regular business hours. If Nestwell brings the key, the trip charge fee is $65.
DO NOT TURN ON YOUR SPRINKLERS.
Each property has different pet policies, based on the individual owner. If you are interested in getting a pet, please contact CDA Properties and give us the details; then we will reach out.
This will require permission from the owner of the home. Please contact us with the specifics of the pet, and we can look into it.
If you no longer have a pet in the home and a Nestwell representative has confirmed this, we will follow the terms of the animal agreement you signed for the pet. The additional deposit that was paid for the pet will continue to be held until the end of tenancy and will be treated like all other deposits.
As per the rental agreement, you are responsible for pest control and removal if they are inside your home.
New paint is awesome! However, you are never authorized to paint without permission. The lease states no modifications to the home may be made without the prior authorization from the homeowner. In some cases, painting is considered, but it must be approved by the property manager and colors approved. If allowed, the painted walls will need to be restored to the original color when the resident vacates (unless a color is approved permanently). Please make any inquires via the residents portal.
You will be provided a Property Condition form at the time of move in. This gives you, the resident, the opportunity to establish the condition of the property at the time you move in. This form MUST be returned within seven days of taking possession of the property, or you can be held responsible for any repairs and cleaning required that was not noted on the property form.
Nestwell understands that this is your home and you want to personalize it by decorating. So, hanging pictures is expected. However, residents are responsible for the cost of paint touch up when they vacate. The paint touch up will be done by a Nestwell painter. Another alternative is using 3M Command Hooks. They’re proven not to damage walls.
Sometime you will have a utility bill added to your account during the middle of the month. Please log in and pay the balance so the notices will stop.
If the notice is just of an outstanding utility bill, please pay that with rent for the next month.
This is a “fun” experience. It doesn’t happen often, but it does come up every once in awhile. The most likely explanation is that a neighbor’s garage door opener and yours have gotten on the same frequency. Their remotes are opening your door and vice versa. You will need to reset the frequency on your garage door opener and program the remotes to the new frequency. Please do a YouTube search on how to do this.
Try the following steps:
- Check to make sure the power is off at the breaker.
- Peel the end of a potato and push the potato into the base of the light bulb then twist and it should catch and twist.
- Use needle nose pliers to grab and twist the base until it comes out.
You are responsible for pest control. Spray each season for insects. Set out ant killer, use sprays, etc. to keep them under control. If they continue to be a problem, please contact us, and we can help coordinate a terminator at your expense.
Please try and locate the source. Please keep your home clean as much as possible. We will need to coordinate cockroach extermination. The expense will be your responsibility.
These emails are automated through our management software. Please communicate with us using the resident portal to let them know your plans if you would like to renew or vacate.
We charge a $150 administrative fee charged for all signed leases, including renewals, and the time required to get everything has changed and updated in the system. It shows in your rental agreement as the “lease initiation fee.”